Privacy policy

Privacy Policy

Last updated: September 7, 2026

At Vovsel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website, vovsel.online.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

Personal Information

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing and shipping address

  • City, state, PIN code and country

  • Order details and purchase history

  • Information you provide when contacting our customer support

Payment Information

When you make a payment, your payment information may be processed securely by our payment service providers. We generally do not directly store your complete debit card, credit card, UPI, or banking credentials.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited

  • Website activity and interactions

  • Referring website

  • Approximate location information

  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Confirm COD orders

  • Arrange shipping and delivery

  • Contact you regarding your order

  • Provide customer support

  • Process payments and refunds

  • Handle returns, replacements, and cancellations

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and services

  • Understand customer behavior and website performance

  • Send order-related notifications

  • Send promotional offers and marketing communications where permitted

  • Run advertising and remarketing campaigns

  • Comply with applicable laws and legal requirements

3. COD Order Verification

For Cash on Delivery (COD) orders, we may contact you through phone calls, SMS, WhatsApp, email, or other available communication methods to verify your order before dispatch.

This helps us reduce fraudulent orders, incorrect orders, and unsuccessful deliveries.

If you do not confirm your COD order when confirmation is required, we may cancel or hold the order before dispatch.

4. WhatsApp, SMS and Phone Communications

If you provide your mobile number while placing an order, we may use it to communicate with you regarding:

  • Order confirmation

  • Order status

  • Shipping and delivery updates

  • Delivery-related communication

  • Return or replacement requests

  • Customer support

Where legally permitted, we may also send promotional or marketing communications. You may request to stop receiving promotional communications at any time.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our website.

These technologies may help us:

  • Keep the website functioning properly

  • Remember your preferences

  • Understand website traffic

  • Measure advertising performance

  • Show relevant advertisements

  • Understand how visitors interact with our website

Third-party advertising and analytics providers may also use cookies or similar technologies according to their own policies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to sell our products and process orders.

Shopify may process information you provide in connection with your use of our store. Shopify's handling of personal information is subject to its own privacy policies and terms.

7. Third-Party Service Providers

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Order fulfillment providers

  • Customer support and communication services

  • WhatsApp, SMS, and calling service providers

  • Website analytics providers

  • Advertising and marketing platforms

  • Fraud prevention and security services

  • Technology and hosting providers

These parties receive only the information reasonably necessary to provide their services or perform their functions.

We do not sell your personal information as a business practice.

8. Advertising and Analytics

We may use services such as Meta, Google, and other advertising or analytics platforms to understand website activity, measure advertising performance, and provide relevant advertisements.

These platforms may collect information through cookies, pixels, SDKs, or similar technologies.

Their collection and use of information is governed by their respective privacy policies and settings.

9. Sharing of Personal Information

We may disclose your personal information when reasonably necessary:

  • To fulfill your order

  • To deliver products

  • To process payments

  • To provide customer support

  • To prevent fraud or misuse

  • To comply with legal obligations

  • To protect our rights, property, or users

  • To service providers assisting us in operating our business

  • In connection with a business transfer, merger, acquisition, or restructuring

We do not sell or rent your personal information to third parties for their independent marketing purposes.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records

  • Providing customer support

  • Handling returns, refunds, and disputes

  • Maintaining business and accounting records

  • Complying with legal and regulatory requirements

  • Preventing fraud and misuse

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a privacy-related concern or complaint

To exercise a privacy-related right, please contact us using the details provided below.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children for the purpose of making independent purchases.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Vovsel

Email: vovsel.info@gmail.com

Website: vovsel.online

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.