Terms & Conditions

Last updated: September 7, 2026

Welcome to Vovsel.

These Terms & Conditions govern your access to and use of the Vovsel website, vovsel.online, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Vovsel

Vovsel operates an online retail store offering products across various categories.

Throughout these Terms, "Vovsel", "we", "us", and "our" refer to Vovsel. "You", "customer", or "user" refers to any person visiting our website or purchasing our products.

2. Eligibility

By using this website or placing an order, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a transaction.

• You will use the website only for lawful purposes.

• You will not use the website for fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to:

• Screen and display settings

• Manufacturing variations

• Packaging changes

• Product batches

• Photography or lighting conditions

Where applicable, product specifications and features may be updated by the manufacturer or supplier.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or remove products from our website at any time.

If a product becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

5. Prices

All product prices displayed on the website are in Indian Rupees (INR), unless stated otherwise.

Prices may change without prior notice.

Any applicable shipping charges, discounts, taxes, or other charges will be displayed during the purchase process where applicable.

We reserve the right to correct pricing or listing errors. If an obvious pricing error occurs, we may contact you before processing the order.

6. Placing an Order

When you place an order, you agree to provide accurate information including:

• Full name

• Mobile number

• Email address, where applicable

• Complete delivery address

• PIN code

• Other information required to process the order

You are responsible for ensuring that the information provided is accurate.

Vovsel is not responsible for delivery problems caused by incorrect or incomplete customer information.

7. Order Acceptance and Confirmation

Submitting an order does not automatically guarantee its acceptance.

We may contact you to verify your order, particularly for Cash on Delivery (COD) orders.

An order may be cancelled or held before dispatch if:

• The customer cannot be contacted for required verification

• The provided information is incomplete or incorrect

• The order appears fraudulent or suspicious

• The product is unavailable

• A technical or pricing error has occurred

• Delivery to the provided location is not serviceable

8. COD Orders

For COD orders, Vovsel may contact the customer by phone, WhatsApp, SMS, or other available communication methods to confirm the order.

Where confirmation is required, an order may not be dispatched until the required confirmation is received.

Repeated refusal of COD deliveries, fraudulent orders, or misuse of the COD facility may result in restrictions on future COD orders.

9. Payments

We may offer multiple payment methods, including prepaid online payments and Cash on Delivery, depending on availability.

Online payments are processed through third-party payment service providers.

Vovsel does not directly store complete payment card information unless explicitly stated.

10. Shipping and Delivery

Orders are shipped through available logistics and delivery partners.

Estimated delivery times may vary depending on:

• Delivery location

• Courier availability

• Product availability

• Weather conditions

• Public holidays

• Transportation disruptions

• Other circumstances outside our reasonable control

For detailed information, please refer to our Shipping Policy.

11. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are governed by our Return & Refund Policy.

Customers are required to follow the applicable return procedure and provide the requested information or evidence where necessary.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

12. Order Cancellation

Customers may request cancellation of an order before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

If an order cannot be cancelled after dispatch, the customer may need to follow the applicable return procedure.

13. Prohibited Use

You agree not to:

• Use the website for unlawful purposes

• Submit fraudulent orders

• Provide false or misleading information

• Attempt to interfere with website security

• Copy or reproduce website content without permission

• Attempt to gain unauthorized access to our systems

• Abuse promotional offers or discounts

• Use automated systems to interfere with the website

• Engage in activity that may harm Vovsel or other customers

14. Intellectual Property

All content appearing on the Vovsel website, including text, graphics, logos, images, designs, product descriptions, and other materials, is owned by or licensed to Vovsel unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.

15. Third-Party Services

Our website may use third-party services for:

• Payments

• Shipping and logistics

• Analytics

• Advertising

• Customer communication

• WhatsApp, SMS, or calling

• Website functionality

Your use of third-party services may also be subject to their respective terms and policies.

16. Website Availability

We make reasonable efforts to keep our website available and functional.

However, we do not guarantee that the website will always be:

• Available without interruption

• Error-free

• Free from technical issues

• Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

17. Limitation of Liability

To the extent permitted by applicable law, Vovsel will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable law.

18. Force Majeure

Vovsel will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. Governing Law

These Terms shall be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the competent courts having jurisdiction over the matter, subject to applicable consumer protection laws.

21. Contact

For questions regarding these Terms & Conditions, please contact:

Vovsel
Email: vovsel.info@gmail.com
Website: www.vovsel.online