Refund policy

Return & Refund Policy

Last updated: September 7, 2026

At Vovsel, we want you to be satisfied with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, you may request a return or replacement.

1. Return Window

Eligible products may be returned within 4 days of delivery.

The return request must be submitted within the applicable return period.

Requests submitted after the return period may not be accepted unless required under applicable law.

2. Eligible Returns

A return or replacement may be considered when:

  • The product received is damaged.

  • The product is defective.

  • The wrong product was delivered.

  • The product is materially different from the product ordered.

  • The product is missing parts or accessories that were included with the order.

  • The product otherwise qualifies for a return under applicable law or the specific product listing.

3. Conditions for Return

To be eligible for a return:

  • The return request must be submitted within 5 days of delivery.

  • The product should be unused, where the nature of the product permits.

  • The product should be returned with its original packaging, accessories, manuals, tags, or other included items where applicable.

  • The product should not have been intentionally damaged, misused, modified, or altered.

  • Proof of purchase or order details must be provided.

Certain products may have additional return conditions depending on their nature.

4. Unboxing Video and Evidence

For damaged, defective, missing, or incorrect products, we strongly recommend recording an unboxing video immediately when opening the package.

We may request photographs, videos, packaging images, or other reasonable evidence to assess a return or replacement request.

Failure to provide requested evidence does not automatically eliminate any rights available under applicable law, but evidence may help us investigate and resolve the issue efficiently.

5. Non-Returnable Situations

A return may not be accepted where:

  • The product has been used or damaged by the customer.

  • Damage resulted from misuse, improper installation, negligence, or unauthorized modification.

  • The customer simply changes their mind where the product is not otherwise eligible for return.

  • The return request is made after the applicable return period.

  • The product is returned without required accessories or components, where applicable.

  • The product has been altered or tampered with after delivery.

These exclusions are subject to applicable consumer protection laws.

6. Return Shipping

If the return is due to an error attributable to Vovsel, such as receiving an incorrect or defective product, we may arrange or reimburse reasonable return shipping costs as applicable.

For other eligible returns, return shipping costs may be the customer's responsibility where permitted by applicable law and the specific product policy.

Return shipping instructions will be provided after the return request is reviewed and approved.

7. Return Process

To request a return or replacement:

  1. Contact us at vovsel.info@gmail.com.

  2. Provide your order number.

  3. Explain the reason for the return.

  4. Provide photographs or videos if requested.

  5. Wait for return instructions before sending the product back.

Please do not send a product to an address without receiving return instructions from Vovsel.

8. Inspection

Returned products may be inspected after they are received.

We may approve, reject, or request additional information regarding a return based on the condition of the product and the applicable return requirements.

Any decision will remain subject to applicable consumer protection laws.

9. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may provide another appropriate resolution, which may include a refund where applicable.

10. Refunds

Once an eligible return is approved, the refund will be processed using the applicable payment method or another appropriate method.

For prepaid orders, refunds will generally be made through the original payment method where possible.

For COD orders, we may request appropriate bank account or payment details required to process the refund.

We will not request unnecessary passwords, OTPs, PINs, or complete card credentials for processing a refund.

11. Refund Processing Time

After the return is approved and the applicable refund conditions are completed, we generally aim to initiate the refund within 5–7 business days.

The time taken for the amount to appear in your account may depend on the payment provider or banking institution.

12. Cancellation and Refund

If you wish to cancel an order, contact us as soon as possible.

If the order has not been dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, cancellation may not be possible and the applicable return process may need to be followed.

13. Failed or Refused COD Deliveries

A COD order that is refused at delivery or repeatedly remains unavailable for delivery may be returned to Vovsel.

Such situations are different from a valid product return after successful delivery.

Where a customer has already received a product, any return or refund request must follow the applicable return process.

14. Refunds for Undelivered Orders

If an eligible prepaid order is returned to Vovsel because it could not be delivered and the customer is entitled to a refund, the applicable refund will be processed after the shipment is received/confirmed as returned, subject to applicable deductions or conditions disclosed at checkout or required by law.

COD orders generally do not require a refund when no payment was collected.

15. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible and preferably within 5 days of delivery.

Please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing video, if available

  • Description of the issue

This allows us to investigate the matter and provide an appropriate resolution.

16. Contact Us

For return or refund requests:

Vovsel
Email: vovsel.info@gmail.com
Website: www.vovsel.online

Please include your order number in your email so that we can assist you more efficiently.

17. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or waive any consumer rights or remedies available under applicable Indian law.

Where applicable law provides a greater right or remedy than this policy, the applicable law will prevail.